Refund Policy

I want you to be happy with the work. This policy explains how refunds work across the kinds of services I offer. For anything not covered here, email [email protected] and I’ll work with you in good faith.

Deposits

Project deposits reserve your spot in my schedule and cover initial work (discovery, planning, and setup). Deposits are non-refundable once that work has started, because that time can’t be recovered.

Project work in progress

• If you cancel mid-project, you’re billed for work completed up to that point; anything paid beyond that is refunded.
• If I’m unable to deliver agreed work and we can’t find a fix, I’ll refund the portion you paid for the undelivered work.
• Completed and approved milestones are not refundable.

Hosting and maintenance plans

• Recurring hosting and maintenance are billed in advance for each period.
• You can cancel anytime; service continues through the end of the period you’ve already paid for, and that period isn’t prorated or refunded.
• I don’t refund past periods that have already been served.

Third-party costs

Fees paid to third parties on your behalf (domains, certificates, paid services, licenses) are non-refundable once purchased, since I can’t recover them.

How to request a refund

Email [email protected] with your project name and the reason. I’ll respond promptly and aim to resolve any concern fairly — often the right answer is fixing the problem, not just a refund.